Update on Your PPI Claim

Conscious that you still have at least one PPI claim outstanding, we are writing with a general update on the progress with the banks.

The impact of the Coronavirus pandemic has proven to be a severe challenge for all of us in many different ways. The initial government lockdown between March and June 2020 slowed down PPI investigations at the banks considerably; operations which were already struggling to cope with the unprecedented volumes of PPI complaints up to the 29th August 2019 PPI deadline were further impacted by the shutdown. The banks had to develop new procedures and processes to enable their employees to work from home and, inevitably, this has had a significant impact on the timescales by which they investigate and make a decision on PPI complaints, leading to a situation where, more than 12 months after the deadline, they still have a significant number of unresolved cases.

When it became obvious, following the huge increase in complaints related to the PPI deadline and the devastating impact of the Covid-19 healthcare crisis, that the normal eight week deadline to review and respond to a PPI Complaint was no longer realistic, the Financial Conduct Authority instructed Claims Management Companies to provide extra time for the banks and lenders to complete their investigations and return their responses.

We are in regular communication with management at various financial institutions, to encourage effective and efficient ways of completing all outstanding investigations:

  • If you are yet to find out if you had PPI, we are encouraging banks to work with us in finding the best solution to return these results to us as soon as they can so that they can get on with investigating mis-selling where PPI is found. It is already clear that these remaining cases will not necessarily be returned to us in the date order that they received them, with some cases taking much longer for the banks to process than others, so we do thank you in advance for your patience. As soon as we have an update or a response for you, we will be in contact.
  • If PPI has been located and you have submitted your complaint, we are working closely with the banks to find smarter and speedier ways for them to process these PPI complaints, so that, if your complaint is upheld, you can receive payment as soon as possible. If your complaint was submitted more than eight weeks ago, you should have by now received an acknowledgment, and/or communication from both the Bank and FindYourPPI. This means that your complaint is being investigated by the bank, and they are working on getting a final response to you.

If you receive any direct communications from your bank, please send us a copy, by using your mobile smart phone, and going to www.findyourppi.com/uploader  so that we can advise you on the next steps.

We thank you for your continued patience during these testing times. In the midst of the current health crisis and with the significant number of outstanding PPI complaints we do anticipate further delays at the banks. Please rest assured however, we are still working hard on your behalf and we will update you as soon as we have any confirmation or feedback from the banks. In the meantime, if you do have any questions for us, please do not hesitate to contact us by going to contact , where you will also find a number of our frequently asked questions and answers. Alternatively, you can reach us directly by emailing [email protected].

You can find the latest Government advice on how to remain safe here.

Please bear with us while the banks take longer than usual to process high volumes of last minute claims

The FCA informed us that the high volume of last minute claims in August 2019 meant that many banks would not be able to process claims to their usual timescales and would now take at least three months to trace PPI and 24 weeks or more to investigate mis-selling where PPI is found. Delays at the banks have continued through 2020 and have been further exacerbated by the impact of the coronavirus pandemic. We are in constant contact with the banks and will update you as soon as we hear more about your claim. Most PPI claim correspondence from banks is sent via FindyourPPI as your appointed agent. If you receive any correspondence directly from the banks, however, please upload a copy of it using your mobile phone or tablet using our uploader https://findyourppi.com/uploader  so that we can guide you on next steps.

Unhappy with the outcome of your claim?

If you don’t agree with the banks decision, you have the right to escalate your claim to the Financial Ombudsman Service (FOS). You don’t have to use a claims management company to do this, you can access FOS for free at  https://www.financial-ombudsman.org.uk/faqs

Finance Company no longer trading?

You may still have the right to refer your claim to the Financial Services Compensation Scheme (FSCS). As claims through the FSCS are not affected by the 29 August 2019 PPI deadline, if you would like us, as a claims management company to help you to submit a claim, please contact us.

You don’t have to use a claims management company like FindYourPPI or pay a fee to do this. More information can be found at https://www.fscs.org.uk/what-we-cover/ppi/

What was PPI?

PPI, or Payment Protection Insurance, was an insurance product sold between 1980 and 2010 that was designed to cover Credit Agreement repayments. In reality, it was highly expensive with huge commission charges and it was very rarely appropriate. Many people didn’t even know it had been added to their agreements! £50 billion of PPI was underwritten by the insurance industry. It is estimated that, £40 billion will have been paid back in compensation, although half of this was for interest payments. So in reality, less than half of PPI premiums were paid back. Although everyone has the right to make a claim against a lender, directly or in court if they believe they were sold PPI unfairly, the FCA PPI claim scheme ended on 29 August 2019.