Update on Your PPI Claim
As you may already know, the banks suffered significant PPI claim backlogs as a result of the volume of last minute claims in August 2019 and the FCA instructed claims management companies to give the banks more time than usual to process claims before chasing them. This delay at the banks was made worse by the Government’s lockdown instructions in response to the Coronavirus pandemic in 2020.
More than 18 months after the deadline, although the banks are catching up, many banks still have a significant number of unresolved cases that we are working on constructively with the banks to conclude.
- If you have a claim with us and are yet to find out if you had PPI, we are encouraging banks to work with us to find the best solution to return these results to us as soon as possible so that they can get on with investigating mis-selling where PPI is found. It is already clear that these remaining cases will not necessarily be returned to us in the date order that they received them from us, with some cases taking much longer for the banks to process than others.
- If we have helped to locate PPI for you and we have submitted your complaint, we are working closely with the banks to find smarter and speedier ways for them to process your PPI complaint, so that if upheld, you can receive payment as soon as possible. If your complaint was submitted more than eight weeks ago, you should have by now received an acknowledgment, and/or communication from both the Bank and FindYourPPI. This means that your complaint is being investigated by the bank, and they are working on getting a final response to you.
- If you receive any direct communications from your bank, please send us a copy in just a few simple steps by going to www.findyourppi.com/uploader on your smart phone or tablet so that we can advise you on the next steps.
Thank you for your continued patience during these testing times, we share your frustrations at these delays by the banks. Rest assured that we continue to work hard on your behalf and will update you as soon as we have progress with your bank. In the meantime, if you do have any questions for us, please do not hesitate to contact us by going to contact, where you will also find a number of our frequently asked questions and answers. Alternatively, you can reach us directly by emailing [email protected].
You can find the latest Government advice on how to remain safe here.