Covid-19 Update – we have adapted our working methods at FindYourPPI to follow government guidelines on health and safety and to minimise the service impact on our customers where at all possible. We continue to work on your behalf as normal, with the vast majority of our staff able to work efficiently from home, but most lenders suffered severe disruption ranging from delayed case handling to a temporary hold on PPI investigations, while they diverted their reduced resources to more critical areas of their business.

We are pleased to see that many banks notified us in June 2020 that they are back to focusing on PPI once more, and have begun to get back up to speed. In view of the length of the lock-down, and the continuing government rules on homeworking and distancing at work (that will impact on the capability of lenders to speed up processing of claims), customers should continue to expect further delays to their PPI mis-selling claims, which is unavoidable given the nature of the Pandemic and the need to ensure that our health system remains in control of the virus. We are carefully monitoring the situation and will update customers on this page if anything changes.

You can find the latest updates from the Government and Public Health England here. We will also contact you individually, as normal, if the bank has an update on your claim. If you receive any correspondence directly from your lender, please upload here so that we can advise you on next steps.

Please bear with us while the banks take longer than usual to process high volumes of last minute claims

The FCA informed us that the high volume of last minute claims in August 2019 meant that many banks would not be able to process claims to their usual timescales and would now take at least three months to trace PPI and 24 weeks or more to investigate mis-selling where PPI is found. Delays at the banks have continued through 2020 and have been further exacerbated by the impact of the coronavirus pandemic. We are in constant contact with the banks and will update you as soon as we hear more about your claim. Most PPI claim correspondence from banks is sent via FindyourPPI as your appointed agent. If you receive any correspondence directly from the banks, however, please upload a copy of it using your mobile phone or tablet using our uploader  so that we can guide you on next steps.

Unhappy with the outcome of your claim?

If you don’t agree with the banks decision, you have the right to escalate your claim to the Financial Ombudsman Service (FOS). You don’t have to use a claims management company to do this, you can access FOS for free at

Finance Company no longer trading?

You may still have the right to refer your claim to the Financial Services Compensation Scheme (FSCS). As claims through the FSCS are not affected by the 29 August 2019 PPI deadline, if you would like us, as a claims management company to help you to submit a claim, please contact us.

You don’t have to use a claims management company like FindYourPPI or pay a fee to do this. More information can be found at

What was PPI?

PPI, or Payment Protection Insurance, was an insurance product sold between 1980 and 2010 that was designed to cover Credit Agreement repayments. In reality, it was highly expensive with huge commission charges and it was very rarely appropriate. Many people didn’t even know it had been added to their agreements! £50 billion of PPI was underwritten by the insurance industry. It is estimated that, £40 billion will have been paid back in compensation, although half of this was for interest payments. So in reality, less than half of PPI premiums were paid back. Although everyone has the right to make a claim against a lender, directly or in court if they believe they were sold PPI unfairly, the FCA PPI claim scheme ended on 29 August 2019.