Covid-19 Update - FindYourPPI has adapted our working methods to minimise the impact of the Coronavirus on our customers and our employees. We continue to work on your behalf as normal, with the vast majority of our staff able to work efficiently from home, but we have also begun to receive notification from some of the major lenders to say they will be placing a temporary hold on PPI investigations, in order to divert their reduced resources to more critical areas of their business. We expect most, if not all lenders to follow suit shortly.
Unfortunately, this could mean that many claimants will experience further delays in relation to their PPI mis-selling investigations, which is unavoidable given the worsening situation with the virus and instruction from the Government to banks and the rest of industry. We are carefully monitoring the situation and will update customers on this page if anything changes.
You can find the latest updates from the Government and Public Health England here (https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public). We will also contact you individually, as normal, if the bank has an update on your claim. If you receive any correspondence directly from your lender, please upload here https://findyourppi.com/uploader/ so that we can advise you on next steps.