Your questions answered
If your lender was covered by the Financial Services Compensation Scheme, you can still make a PPI claim after the 29 August 2019 deadline. If you would like our help, as a claims management company, to submit your enquiry, please contact us at (link to contact page)
Unfortunately, the 29 August deadline has now passed
You may be able to make a claim via the Financial Services Compensation Scheme (FSCS). WE can help you with this but more information on how to do this directly with FSCS without a fee can be found at: https://www.fscs.org.uk/what-we-cover/ppi/
we stopped taking on new cases from executors or power of attorney in the run up to the deadline, but any already taken on board are being processed with the banks.
Our fees are 20% plus VAT, which is equivalent to 24% of what you receive from the Finance Company. There are no hidden fees or upfront costs and we will only ever apply our fees on the actual money you receive (net of any reductions made by the bank for income tax or outstanding debts you may have with the lender).
Please see below the detailed methods in which you can settle your outstanding fee:
- Pay online at findyourppi.com/pay
- Via bank transfer to:
- Call us on 0203 960 1288
- Via cheque, made payable to “FindYourPPI”, and returned using the pre-paid envelope you will receive.
You do not need to return their call if you do not wish to do so. If they contact you again, you are in your right to ask them to refer any queries they may have to FindYourPPI as your legal representative - they have our contact details. Where a lender does not want to discuss matters with us, as your representatives, we have to question their motives in going directly to you. We have, in the past, found lenders using threatening tactics with other clients, suggesting that not answering their questions could have a detrimental impact on your claim, but rest assured that this is not true and we have put forward the strongest possible PPI claim on your behalf based on the information we received from you and your lender. If you are comfortable with discussing the claim with your lender, then we are happy for you to do so. It is possible they only want to confirm additional details regarding the sale of the insurance or your employment details. If at any point you do feel uncomfortable then you can terminate the phone call and refer them to us.
Some Lenders require an acceptance form to be signed and returned by yourself before they are able to process payment. Once you return it, the banks can take up to 28 days to process payment. If this deadline has not yet passed, there is nothing to worry about. If after 28 days you still haven’t received your redress, please let us on know at [email protected] so we can investigate this further. If you haven’t returned the acceptance form and require another, please let us know and we can request the bank to send you another.
If there has been a successful PPI complaint and an offer has been made, the lenders will send any correspondence regarding this directly to the client. The lender also sends us a copy of the correspondence but sometimes it doesn’t arrive until significantly after you have received your offer. If you have received an offer but haven’t heard from FindYourPPI, can you please scan/take a photo of the correspondence you have received and send this to [email protected] so we can process your offer.
In the interest of fraud prevention, we require some documentation to confirm your identity. Please scan and send to us;
- a) a copy of a utility bill with your name and new address on it, dated in the last 3 months
- b) a copy of your current driver’s license or passport