Covid-19 Update - FindYourPPI has adapted our working methods to minimise the impact of the Coronavirus on our customers and our employees. We continue to work on your behalf as normal, with the vast majority of our staff able to work efficiently from home, but we have also begun to receive notification from some of the major lenders to say they will be placing a temporary hold on PPI investigations, in order to divert their reduced resources to more critical areas of their business. We expect most, if not all lenders to follow suit shortly.

Unfortunately, this could mean that many claimants will experience further delays in relation to their PPI mis-selling investigations, which is unavoidable given the worsening situation with the virus and instruction from the Government to banks and the rest of industry. We are carefully monitoring the situation and will update customers on this page if anything changes.

You can find the latest updates from the Government and Public Health England here ( We will also contact you individually, as normal, if the bank has an update on your claim. If you receive any correspondence directly from your lender, please upload here so that we can advise you on next steps.

Your questions answered

Some banks will process payments that have already been offered without delay and we expect banks operations to resume once the Government in the UK is able to relax isolation measures (and in other countries where some banks have off-shore processing, such as India). If there is further delay to your payment, however, your compensation will accrue interest from the date the offer letter was first issued.
There is no defined timeline, but we are in constant contact with the banks and will update our clients if anything changes.
You can use our document uploader facility - to send documentation to us in seconds, using your mobile phone or tablet click here
If your lender was covered by the Financial Services Compensation Scheme, you can still make a PPI claim after the 29 August 2019 deadline. If you would like our help, as a claims management company, to submit your enquiry, please contact us at (link to contact page)
Unfortunately, the 29 August deadline has now passed
You may be able to make a claim via the Financial Services Compensation Scheme (FSCS). WE can help you with this but more information on how to do this directly with FSCS without a fee can be found at:
we stopped taking on new cases from executors or power of attorney in the run up to the deadline, but any already taken on board are being processed with the banks.
Our fees are 20% plus VAT, which is equivalent to 24% of what you receive from the Finance Company. There are no hidden fees or upfront costs and we will only ever apply our fees on the actual money you receive (net of any reductions made by the bank for income tax or outstanding debts you may have with the lender).  
Please see below the detailed methods in which you can settle your outstanding fee: 
  1. Pay online at 
  1. Via bank transfer to: 
Name: FindYourPPI  Sort Code: 30-98-93  Account Number: 64538260  Reference: FYP00XXXXXX 
  1. Call us on 0203 960 1288 
  1. Via cheque, made payable to “FindYourPPI”, and returned using the pre-paid envelope you will receive. 
You do not need to return their call if you do not wish to do so. If they contact you again, you are in your right to ask them to refer any queries they may have to FindYourPPI as your legal representative - they have our contact details. Where a lender does not want to discuss matters with us, as your representativeswe have to question their motives in going directly to you.     We have, in the past, found lenders using threatening tactics with other clients, suggesting that not answering their questions could have a detrimental impact on your claim, but rest assured that this is not true and we have put forward the strongest possible PPI claim on your behalf based on the information we received from you and your lender.     If you are comfortable with discussing the claim with your lender, then we are happy for you to do so. It is possible they only want to confirm additional details regarding the sale of the insurance or your employment details. If at any point you do feel uncomfortable then you can terminate the phone call and refer them to us.  
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