Covid-19 Update – we have adapted our working methods at FindYourPPI to follow government guidelines on health and safety and to minimise the service impact on our customers where at all possible. We continue to work on your behalf as normal, with the vast majority of our staff able to work efficiently from home, but most lenders suffered severe disruption ranging from delayed case handling to a temporary hold on PPI investigations, while they diverted their reduced resources to more critical areas of their business.
We are pleased to see that many banks notified us in June 2020 that they are back to focusing on PPI once more, and have begun to get back up to speed. In view of the length of the lock-down, and the continuing government rules on homeworking and distancing at work (that will impact on the capability of lenders to speed up processing of claims), customers should continue to expect further delays to their PPI mis-selling claims, which is unavoidable given the nature of the Pandemic and the need to ensure that our health system remains in control of the virus. We are carefully monitoring the situation and will update customers on this page if anything changes.
You can find the latest updates from the Government and Public Health England here. We will also contact you individually, as normal, if the bank has an update on your claim. If you receive any correspondence directly from your lender, please upload here so that we can advise you on next steps.