Some of our claims handlers will be taking a well earned break over the 2020 festive period. We will be working with reduced staffing from Monday 21st December until returning to full coverage on 4 January 2021. We will be closed on Christmas Day, Boxing Day and New Year’s Day. We will still monitor emails and respond to urgent issues but please bear with us if it takes a little longer than usual. We wish all our customers a happy, healthy and prosperous new year in 2021!
The FCA deadline for PPI claims has now passed. The huge increase in last minute claims and enquiries in the run up to the deadline led to long delays in lenders processing PPI trace enquiries and claim investigations. This was exacerbated by the Coronavirus, as most lenders de-prioritised PPI from March to June 2020 and are now getting back up to speed, while observing Government rules for health and safety. This means that most lenders are still in backlog and may continue to be so for some time. Rest assured, however, that FindYourPPI are still working on your case with your lender and will be in touch as soon as there is more to say.
We hope that answers to any questions you may have can be found on our FAQs page. If your question has not been answered and you are contacting us about an existing claim, please tell us your case reference number, and other details below and we will get back to you. Thank you for your patience.