Lynden Ltd, company number 10048343, trading as FindYourPPI operates the www.findyourppi.com website. We respect your privacy and are committed to protecting your personal data.
Information Collection and Use. We collect several different types of information for various purposes to provide and improve our Service to you:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
We do not rely on consent as a legal basis for processing your personal data. The specific legal ground we rely on to market to you via post is that it is our legitimate interest. The legal ground for all other processing of personal data is to fulfil the contract of providing our Services to you. Please contact us if you need more details about the specific legal ground we rely on.
Types of Data Collected. While using our Service, we may ask you to provide us with Personal Data that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
First name and last name,
Cookies and Usage Data
Usage Data. We may also collect information on how the Service is accessed and used. This may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies to operate our Service, Preference Cookies, to remember your preferences and various settings, Security Cookies for security purposes.
Transfer of Data. Your information, including Personal Data, will be held securely in the UK and will not be transferred to — or maintained on — computers located outside of the United Kingdom. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and all data is stored and processed here.
Lynden Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the Data Protection Act 2018 and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data. Lynden Ltd may disclose your Personal Data only if such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Lynden Ltd
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data. The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to protect your Personal Data through appropriate technical and organizational measures, we cannot guarantee its absolute security.
Service Providers. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics. We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Analysis. We may use third-party Service Providers to monitor and analyze the use of our Service.
Hotjar is a tool that reveals the online behavior and voice of your users. By combining both Analysis and Feedback tools,
When you use the Hotjar script on your website, Hotjar cookies are responsible for displaying the correct content to your visitors without personally identifying anyone.
For more information on the cookies set by Hotjar click here.
Your legal rights. You have rights under the Data Protection Act 2018 and General Data Protection Regulation 2016 in relation to your personal data including:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request transfer of your personal data.
Right to withdraw consent. If you wish to exercise any of the rights set out above, please do not hesitate to contact us.
Subject Access Requests. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Children’s Privacy. Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Complaints. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details set out above.